If you're having second thoughts about your online order and wish to cancel it, please contact our Customer Service Team as soon as possible via our live chat. This operates Monday to Friday, 10am to 5pm. We will respond to any messages outside of these hours promptly the following day . As we are committed to getting your order to you as soon as possible, if it has been released for processing we cannot guarantee we can cancel the order.
ORDERING AND PAYMENT
Can I amend or cancel my order once it has been placed?
What are my payment options?
We currently accept the following payment methods:
- American Express
- Google Pay
- Apple Pay
- Shop Pay
What currency is the site in?
All prices are displayed in British Pounds (£GBP) when shopping with 2XU UK.
SHIPPING AND TRACKING
When will my order arrive?
|Service||Cost (£GBP)||Delivery Speed|
UK Standard Delivery
Up to 5 working days
Free UK Standard Delivery*
Up to 5 working days
UK Express Delivery**
Within 48 Hours
*Free UK Standard Delivery subject to minimum spend of £90.
**Order before 3pm for delivery within 48 hours.
How will I know if my order has been shipped and how do I track it?
Upon dispatch, you will receive a confirmation email containing the tracking details and estimated time of delivery of your order.
How can I purchase 2XU products outside of the UK?
RETURNS AND EXCHANGES
How do I make a return purchased in store?
2XU UK customers cannot return items to a store. All purchases from 2XU UK must be returned online.
How do I make an online return?
Its FREE to return! Print your returns label at home or at the Post office (via a QR code Royal Mail will email to you). To organise a return of an online purchase, please visit our returns portal and follow the Instructions.
Can I return underwear, bras and socks?
2XU UK is unable to accept returns of bras, underwear or socks due to hygiene purposes.
When will my purchase be refunded?
We will process your refund as soon as we’ve received and inspected your return. The funds will appear in original account used to make the purchase within 24 hours of processing.
I think my item might be faulty?
We only ever want our customers to be wearing the best possible garments. To read about our 12 month warranty, please visit our Terms and Conditions page. If you believe that you have received a faulty item, please contact us via our live chat, and we'll be happy to arrange a replacement.
Do you have a size chart?
For optimum performance, you need your garments to be fitted correctly. We’ve included size guides on each of our product pages to assist you with finding the perfect size. You can find them by clicking the ‘SIZE GUIDE’ button.
What if I am on the border between two sizes?
Whether to go up or down a size when you’re sitting right on the border can depend on the purpose of the garment. If you’re mostly going to be using your compression wear for recovery purposes, we would recommend that you choose the smaller size. If you’re mostly going to use the compression garment during physical activity, we recommend choosing the larger size. Your compression garment should be a neat, tight fit, but it should not inhibit circulation. If you’ve chosen the wrong size, please contact us to discuss an exchange.
Do you offer gift cards?
Gift cards are currently unavailable for 2XU UK.
PRODUCT CARE AND INFORMATION
How should I wash and care for my 2XU gear?
Washing instructions will be on the care tag of the individual gear you own. However, as a general rule:
- Machine wash in cold water with like colours
- Do NOT Tumble dry. hang to dry in a cool shady area away from sun.
- Do not use bleach, fabric softeners or dryer sheets
- Do not iron
When storing, we recommend placing apparel in garment bag to protect from snags and prolonged exposure from sun.
We recommend getting a delicates laundry bag for extra long use.
How long do they last?
Our garments are built to perform. We carefully select our fabrics and materials to ensure the longest lifespan possible for our garments. The standard life of our garments is approx 7 years, provided that the care instructions are followed for wear and wash.