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CAN I AMEND OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
If you're having second thoughts about your online order and wish to cancel it, please contact our Customer Service Team as soon as possible via our live chat. This operates Monday to Friday, 10am to 4pm. We will respond to any messages outside of these hours promptly the following day . As we are committed to getting your order to you as soon as possible, if it has been released for processing we cannot guarantee we can cancel the order.
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WHAT ARE MY PAYMENT OPTIONS?
We currently accept the following payment methods:
- Visa
- Mastercard
- PayPal
- American Express
- Google Pay
- Apple Pay
- Clearpay
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WHAT CURRENCY IS THE SITE IN?
All prices are displayed in British Pounds (£GBP) when shopping with 2XU UK.
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WHEN WILL MY ORDER ARRIVE?
View our Delivery page for more information on shipping options.
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HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED AND HOW DO I TRACK IT?
Upon dispatch, you will receive a confirmation email containing the tracking details and estimated time of delivery of your order.
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HOW CAN I PURCHASE 2XU PRODUCTS OUTSIDE OF THE UK?
You can find a complete list of our international distributors here
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HOW DO I MAKE A RETURN PURCHASED IN STORE?
uk.2xu.com cannot accept returns for an item purchased at a store. Please return items to the place your purchased from.
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HOW DO I MAKE AN ONLINE RETURN?
Its FREE to return! Print your returns label at home or at the Post office (via a QR code Royal Mail will email to you). To organise a return of an online purchase, please visit our returns portal and follow the Instructions.
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CAN I RETURN UNDERWEAR, BRAS AND SOCKS?
2XU UK is unable to accept returns of bras, underwear or socks due to hygiene purposes.
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WHEN WILL MY PURCHASE BE REFUNDED?
We will process your refund as soon as we’ve received and inspected your return. The funds will appear in the original account used to make the purchase within 24 hours of processing.
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I THINK MY ITEM MIGHT BE FAULTY?
We only ever want our customers to be wearing the best possible garments. To read about our 12 month warranty, please visit our Terms and Conditions page. If you believe that you have received a faulty item, please contact us via our live chat or email, and we'll be happy to arrange a replacement.
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DO YOU HAVE A SIZE CHART?
For optimum performance, you need your garments to be fitted correctly. We’ve included size guides on each of our product pages to assist you with finding the perfect size. You can find them by clicking the ‘SIZE GUIDE’ button.
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WHAT IF I AM ON THE BORDER BETWEEN TWO SIZES?
Whether to go up or down a size when you’re sitting right on the border can depend on the purpose of the garment. If you’re mostly going to be using your compression wear for recovery purposes, we would recommend that you choose the smaller size. If you’re mostly going to use the compression garment during physical activity, we recommend choosing the larger size. Your compression garment should be a neat, tight fit, but it should not inhibit circulation. If you’ve chosen the wrong size, please contact us to discuss an exchange.
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DO YOU OFFER GIFT CARDS?
Gift cards are currently available for 2XU UK.
Gift Cards are currently available in denominations of £10, £25, £50, £100 and £200.
This card is redeemable only at uk.2xu.com in the UK. If not used, this card shall expire one year after the date of purchase. Except for in accordance with your legal rights, the card is non-returnable, non-refundable, cannot be exchanged for cash and cannot be used towards the purchase of another gift card.
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HOW SHOULD I WASH AND CARE FOR MY 2XU GEAR?
Washing instructions will be on the care tag of the individual gear you own. However, as a general rule:
- Machine wash in cold water with like colours
- Do NOT Tumble dry. hang to dry in a cool shady area away from sun.
- Do not use bleach, fabric softeners or dryer sheets
- Do not iron
When storing, we recommend placing apparel in garment bag to protect from snags and prolonged exposure from sun. We recommend getting a delicates laundry bag for extra long use.
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HOW LONG DO THEY LAST?
Our garments are built to perform. We carefully select our fabrics and materials to ensure the longest lifespan possible for our garments. The standard life of our garments is approx 7 years, provided that the care instructions are followed for wear and wash.
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